FAQs

You may schedule an appointment by filling out the email Contact Us form, via Chat or by calling 860-839-3027.

Our business hours are Monday to Friday from 9:00 a.m. to 5:00 p.m. Phone and chat support are available Monday to Friday from 9:00 a.m. to 4:00 p.m. We are closed on Sundays.

Insuring your jewelry against loss or damage is crucial to protect your valuable pieces. Here are some steps to insure your jewelry: Get an appraisal: Have your jewelry appraised by a professional certified jewelry appraiser to determine its value. Contact your home owner’s insurance company and have them put a separate jewelry rider on your policy. Choose a policy: Select a policy that covers loss, theft, damage and mysterious disappearance. Provide documentation, such as the jewelry invoice, appraisal and photos of the jewelry to the insurance company. Pay premiums: Pay the insurance premiums to keep your jewelry coverage active.

Yes, all of our diamonds are conflict-free. We source our diamonds from reputable suppliers who adhere to ethical and responsible practices, ensuring that our customers receive high-quality diamonds that are free from conflict and adhere to international standards.

Yes, we offer both lab-created diamonds and gemstones at Christian Bridal Jewelry. Our collection includes a variety of lab-created diamonds and gemstones, providing customers with a wide selection to choose for their custom jewelry pieces.

We prioritize the use of recycled metals in our jewelry crafting process. Using recycled metals has a positive impact on the environment by reducing the need for mining new materials. Recycled metals are of high quality and undergo rigorous testing to ensure they meet industry standards. The use of recycled metals also promotes sustainability and ethical practices in the jewelry industry.

Yes, you can purchase a setting without buying a diamond. At Christian Bridal Jewelry, we offer a variety of settings for engagement rings and other jewelry pieces that can be purchased separately. This allows you to customize your jewelry by selecting the setting first and then choosing a diamond or gemstone to complement it.

Yes, sales tax is charged on purchases made on our website. The sales tax rate may vary based on the customer’s location and the applicable tax laws. The sales tax amount will be calculated and displayed during the checkout process.

Yes, Christian Bridal Jewelry offers a wide variety of certified diamonds. Each diamond comes with a certification verifying its quality, authenticity, and characteristics. This ensures that customers receive genuine, high-quality diamonds for their jewelry pieces. We also offer non-certified diamonds, both natural and lab-grown.

Yes, lab-grown diamonds are real diamonds. They have the same physical, chemical, and optical properties as natural diamonds. The main difference is their origin: natural diamonds are formed in the earth's mantle over millions of years, while lab-grown diamonds are created in a controlled environment using advanced technology to replicate the natural diamond-growing process.

Yes, Christian Bridal Jewelry offers bridal jewelry settings with laboratory grown diamonds. These lab-grown diamonds provide a sustainable and ethical alternative to natural diamonds, offering customers a wide range of choices for their custom-made jewelry pieces.

Yes, changes can be made to bridal jewelry on the Christian Bridal Jewelry website. Customers can customize their jewelry pieces, choose different materials, designs, and sizes to create a personalized and unique piece that suits their preferences.

Yes, Christian Bridal Jewelry offers a wide range of alternative gemstones in both natural and lab-grown options. Customers can choose from a variety of colored gemstones, including both natural earth-grown and laboratory-grown options, providing flexibility in selecting the perfect gemstone to suit their style and preferences.

Yes, at Christian Bridal Jewelry, you can choose colored gemstones for your ring other than diamonds. We offer a wide variety of natural and laboratory-grown colored gemstones, providing you with the flexibility to select the perfect gemstone that suits your style and preferences.

The cost of making a custom-made ring can vary significantly based on factors such as the design complexity, choice of materials, and any additional customization. Prices can range from a few hundred dollars to several thousand, depending on the specific requirements of the customer.

We have a team of CAD/CAM specialists that take sketches or photos you provided or from our artists and mock them up in their computer programs. From there the 3D designs are made into wax models which are used to cast the rings from the appropriate metals. From there, the castings are given to professional bench jewelers to do the finish-out work. Then the rings are given to diamond and gemstone setters to set the stones and give the rings a final polish to complete the job.

Creating a custom ring at Christian Bridal Jewelry typically takes 4-6 weeks. The timeline depends on several factors, including the quality of photos or drawings provided, the complexity of the design, the number of gemstones, and the time of year (e.g., holiday season). Shipping within the US takes 1-3 business days, barring any delays. We do not ship overseas.

The cost of making a custom-made ring can vary significantly based on factors such as the design complexity, choice of materials, and any additional customization. Prices can range from a few hundred dollars to several thousand, depending on the specific requirements of the customer.

If your custom ring doesn’t fit, it is important to know your exact ring size before placing an order, as custom rings are made to your specifications. We recommend getting sized by a professional jeweler. Some rings cannot be resized, so please inquire before ordering. If resizing is possible, it may incur additional costs for labor, materials, and two-way shipping.

Due to the personalization nature of custom-made rings, they are often non-refundable. Custom-made rings are specifically crafted to meet the unique preferences and requirements of the customer, making them unsuitable for resale. It’s essential to carefully consider all design aspects and specifications before proceeding with a custom order to avoid any issues with returns.

The time it takes to see your custom jewelry design can vary depending on the complexity of the design and the design process. Typically, after the initial consultation and design concept phase, you may expect to see a digital CAD/CAM design within a few days to a week. Physical prototypes may take an additional 1-2 weeks for production and review.

The process for designing custom jewelry at Christian Bridal Jewelry involves several steps: 1. Consultation: We understand your preferences, style, and requirements. 2. Design Concept: We create a design concept based on the consultation. 3. CAD/CAM Design: We use computer-aided design to create a detailed digital model of the jewelry. 4. Prototyping: We produce a physical prototype of the design for your review. 5. Final Production: We craft the custom jewelry piece using your chosen materials and techniques.